Established, independent – and personable
People matter to us – just as a fair and honest service does to them – and it’s human nature that owner-occupier leaseholders and tenants will have differing points of view. Efficient and harmonious administration that benefits the whole development is made easier with the personal skills and block management experience we bring to support the site’s Directors.
Letters has been helping residential tenants and landlords in and around Peterborough for over twenty years. Now we manage block sites across a much wider area, often through recommendation by local clients. We’re a family-run business and we’re here to stay.
We are members of The Property Institute (formerly ARMA), it is worth remembering that the industry is unregulated. Anyone can set up to be a ‘managing agent’ without any qualifications or experience. As accredited agents we meet The Property Institutes Consumer Charter & Standards which are a bespoke set of professional standards to protect consumers and set out best practice.
By using us as a Property Institute accredited agent you can be assured that:
- We have the right professional experience.
The Property Institute (formerly ARMA) require two years minimum time required to demonstrate experience in residential management. Our block management department was set up 8 years ago and we are approaching our 30th year anniversary as a company.
- Your Service Charge money is being held legally and safely
All your Service Charge monies are held in trust as required by law.
- We hold professional indemnity insurance
We must always have this in place to protect you against any advice that we give you.
- We are committed and bound by professional standards
We must always comply with the RICS Service Charge Residential Management Code, which defines best practice in the sector.
